Instructional Support Resources for Faculty

Learning Support Services and the Faculty Resource Center

Central Community College is proud and fortunate to have a robust team dedicated to supporting faculty and other academic professionals as they serve our students, the college, and our community. Learning Support Services and the Faculty Resource Center are committed to offering quality training and support that promotes best practices, facilitates innovation, and presents technology updates. Learn about the teams' roles and find our contact information below.

Learning Support Services Staff - for technical assistance with CCC's learning management system tools.
Faculty Resource Center Staff - for assistance with curriculum development, program planning, instructional design, syllabi, assessment of student learning, and innovation in teaching & learning.
LSS and FRC contacts

Instructional Administration

Instructional and Early College Administration is a vital part of CCC's support for teaching and learning. Find leadership contact information in Support Resources - Administrative Teams.

CCC Student Resources

Central Community College provides many resources to help students be successful. Information related to library resources, tutoring, academic success center, free software downloads, and "how to" information can be found in the "Help" link on the left.

Students can access information about student services offices, programs, and activities on the college's website.

Central Online and CCC101 for Students

Welcome to our community of learners. Central Community College (CCC) is founded on the belief that individuals working together as a community and for the community to succeed. We are dedicated to providing the best higher education in our 25-county service area and helping students reach their educational goals.

Currently, CCC uses the Canvas learning management system for all courses. The CCC 101 course provides helpful information on course navigation, activities, grades and feedback to help students prepare for success at CCC.

Students can access the online course Your Guide to CCC (AVOC-1000-...) - CCC101 on their Canvas Dashboard.

Information on Canvas training workshops, the schedule and video tutorials are also available on the college website in Central Online. The workshops and tutorials cover many topics that students may find helpful navigating Canvas.

CCC Helpdesk Information

Utilize the Service Portal for:

Resetting your password
Submitting a ticket with IT
Submit a ticket with facilities

The service center can help you and your students with technology issues such as logging in and utilizing software that CCC subscribes to (Office products, WebEx and Canvas).

Call (308) 398-7999 or (877) 222-0780 ext 7999 for the Service Center.

Service Center Portal / HelpDesk Online: access to service requests, report something broken, password reset tool, etc.

Service Center Locations:

- Hastings Platte Building Room 116
- Grand Island Wing 100 Room 112
- Columbus Resource Center Hallway

Canvas Support 24/7

Need after hours help to submit an assignment, discussion, quiz or help figuring out a technical issue? Central Community College has contracted with Instructure, the company behind Canvas, to provide Tier 1 support for all CCC faculty, staff, and students.

You can access this 24/7 support through the (?) Help [1] menu in the green global navigation bar on the left.

There are two choices for this 24/7 support:

[2] Chat with Canvas support (live chat, specific for students or faculty)
[3] Canvas Support Hotline (phone)

Canvas also provides a knowledge base, just click Search the Canvas Guides link at the top of the (?) Help menu. This knowledge base is very helpful if you need to find instructions for something you are not sure how to do.

You may also access the CCC Service Center Portal [4] from the Help where you can access the CCC Knowledge Base, submit a ticket, see the Service Center hours and phone number.

If you are accessing your course from a mobile device, please review the following: Mobile Guides - Canvas Student.

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